Terms & Conditions

Last Updated: December 2, 2024

Introduction and Scope of Services

Introduction

Welcome to SaaS Savvy! These Terms and Conditions (“Terms”) govern your access to and use of the services provided by SaaS Savvy, including but not limited to on-demand video-based courses, live cohort sessions, online course communities, and email newsletters (collectively, the “Services”).

SaaS Savvy is a business owned and operated by Alice Egan, a self-employed individual registered in Germany with a VAT number DE358126980. SaaS Savvy is not a GmbH or corporate entity; it is a sole proprietorship. By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Services.

Scope of Services

SaaS Savvy offers a comprehensive suite of educational resources and experiences designed to support professional growth. The Services include:

On-Demand Course: A self-paced video-based course accessible upon purchase.
Live Cohorts: Optional live sessions that provide interactive and collaborative learning experiences.
Online Course Community: A space for discussion, networking, and resource sharing among participants.
Email Newsletters: Optional subscription-based communications featuring updates, educational content, and other relevant information.

All Services are subject to these Terms, and additional policies may apply to specific features, such as the Privacy Policy or Community Guidelines.

If you have any questions about these Terms, please contact us at [email protected].

Payments & Refunds

Payment Methods and Options

SaaS Savvy offers two payment options for course enrollment:

One-Time Payment: Pay the full course fee upfront.
Payment Plans: Spread the course fee across [3 number of installments], as detailed during checkout.

Accepted payment methods include credit cards and direct bank transfers. Payments are securely processed by the third-party payments processor Stripe.

Payment Plan Commitments

By enrolling in a payment plan, you agree to complete all installment payments as outlined during checkout. Payment plans are not subscriptions and therefore cannot be canceled mid-term.
If a payment fails, you will be notified and given 7 days to resolve the issue. If the payment is not resolved within this period, a second notice will be sent with an additional 7-day grace period.
Failure to resolve the payment within 14 days may result in suspension of access to the course and community until the outstanding balance is settled.

Professional Development Budget

If your company is covering the cost of your course, you have two payment options:

Personal Payment with Reimbursement:
- You pay for the course upfront, and your employer reimburses you later.
- Upon payment, you will receive an invoice that you can submit to your employer for reimbursement.
Direct Employer Payment:
- Your employer can pay for the course directly via bank transfer.
- Contact me at [email protected] to arrange invoicing and payment details.

Refund Policies

SaaS Savvy’s refund policy is structured to ensure fairness and transparency.

Note on "Access":

For the purposes of this refund policy, "access" means that a user has clicked into a lesson within the course, thereby gaining full visibility of its content. This includes, but is not limited to:

Reading the lesson text.
Clicking to play the video version of the lesson.

By accessing a lesson, the user has utilized the core content of the course, which constitutes use of the service under this policy.

Note on "Completion":

Marking a lesson as "complete" is a user-initiated action that reflects their acknowledgment of finishing the lesson. However, a lesson may also be considered completed if the user watches the video or reads the text without formally marking it as complete.

Refund eligibility is based on the type of course purchased and the timing of your cancellation request.

On-Demand Course

Eligible for a Full Refund:

If you cancel within 14 days of purchase and have not accessed or completed any lessons of the course.

Refunds Will NOT Be Granted:

If you cancel after the 14-day period.
If you access or complete any lessons of the course, even within the 14-day period.

Live Cohort Program

Eligible for a Full Refund:
- Accessed or completed any lessons of the on-demand course, and/or
- Attended a live session.

If you cancel within 14 days of purchase and have not:

Refunds Will NOT Be Granted:

If you cancel after the 14-day period.
If you access or complete any lessons of the on-demand course, and/or attend a live session, even within the 14-day period.

All cancellation requests must be submitted in writing via email to [email protected]. Once your cancellation is accepted, your access to the course, community, and any associated materials will be revoked.

Additional Notes

Refunds will only be processed using the original payment method. Processing times may vary based on your payment provider.
SaaS Savvy reserves the right to deny a refund if any lesson or module is accessed, as this constitutes use of the service, or if evidence of substantial course completion or community participation is found.

Information Collection During Purchases

When you purchase a course or service through SaaS Savvy, we collect certain information necessary to process your payment and grant you access to the purchased content. This includes:

Your name and email address, used for account creation and communication.
Your billing information, such as credit card details or bank transfer information, securely processed through third-party payment processors like Stripe.
Other relevant purchase details, including the course or service purchased and the payment plan selected.

How We Use This Information:

To process your payment and confirm your enrollment in the course.
To provide you with access to the purchased content and related services.
To send transactional emails, such as payment confirmations or updates about your course access.

For more information on how we handle your data, please refer to our Privacy Policy.

Access to Services

Access Granted

Access to the on-demand course and any associated materials begins immediately upon successful payment processing (for one-time payments) or the first installment (for payment plans).
Access to the live cohort course, on-demand course materials, and any other associated materials begins immediately upon successful payment processing (for one-time payments) or the first installment (for payment plans).
Access to the community begins immediately upon successful payment processing (for one-time payments) or the first installment (for payment plans).

Duration of Access

On-Demand Course: Your access to the on-demand course content is unlimited unless terminated as outlined below.
Live Cohort Program: Access to live session recordings, on-demand course materials, and other associated materials is unlimited unless terminated as outlined below.
Community Access: Access to the course community is tied to your enrollment and will be revoked if you cancel or violate these Terms.

Conditions for Suspended or Revoked Access

SaaS Savvy reserves the right to suspend or revoke your access to the course, community, and other services under the following conditions:

If you fail to resolve a payment issue within 14 days of notification.
If you violate the Community & Behavioral Guidelines, including inappropriate behavior in the community or sharing course materials without authorization.
If you cancel your enrollment and/or receive a refund.

Content and Usage

Types of Content

SaaS Savvy provides various types of content as part of its services, categorized as follows:

Course Content:

Videos, lesson text, quizzes, downloadable materials, and other educational resources provided within the on-demand course and live cohort program.

Community Content:

Posts, comments, and discussions created by participants within the SaaS Savvy course community.

User-Generated Content:

Contributions made by users, including feedback, assignments, or shared resources, posted during live cohorts or within the community.

Responsibilities for Creating, Sharing, or Posting Content:

Originality: You are responsible for ensuring that any content you create or share is original to you or that you have obtained all necessary rights and permissions.
Appropriate Use: You must not share content that is unlawful, offensive, or violates the rights of others. This includes but is not limited to copyrighted materials, defamatory language, or private information of third parties.
Grant of Use: By posting content, you grant SaaS Savvy a non-exclusive, royalty-free license to use, display, reproduce, and share your contributions for purposes related to the operation and promotion of the course and community.

SaaS Savvy reserves the right to monitor, edit, or remove content that violates these Terms or the Community & Behavioral Guidelines.

Intellectual Property

All content provided by SaaS Savvy, including Course Content, Community Content, and related materials (collectively, the “Content”), is protected under copyright, trademark, and other intellectual property laws.

Ownership of Content:

SaaS Savvy retains full ownership of all Course Content and Community Content provided through its services.
User-Generated Content remains the property of the user, but by posting such content, you grant SaaS Savvy a license to use it as outlined above.

License to Use Content

SaaS Savvy grants you a limited, non-exclusive, non-transferable license to access and use the Content solely for personal, non-commercial purposes.
This license does not transfer ownership of the Content to you.

Prohibited Actions

Sharing SaaS Savvy Content with others, including by distributing copies, screenshots, or downloads.
Using Content for commercial purposes, training, or public presentations without prior written permission.
Sharing your account credentials with others or enabling unauthorized access to the services.

Violations of these restrictions may result in suspension or termination of access to the services and may also lead to legal action.

Copyright Policy

Protection of SaaS Savvy Content

SaaS Savvy invests significant time and effort into creating high-quality educational content. All Course Content, including but not limited to videos, lesson text, downloadable resources, quizzes, and community contributions, is the sole property of SaaS Savvy.

Limited License: By enrolling in a course, you are granted a limited, non-exclusive, non-transferable license to use the Course Content for your personal and internal business use only. This license does not transfer ownership of the Content to you.
Prohibited Use: You may not copy, reproduce, distribute, share, or publicly display Course Content in any form, whether in part or in full, without prior written consent from SaaS Savvy. Unauthorized use of Course Content may result in account suspension, legal action, or both.
Requests for Sharing Resources: If you wish to share your learnings or use Course Content for educational purposes, please contact [email protected] to request materials branded with SaaS Savvy’s logo.

Copyright Infringement Claims

SaaS Savvy respects the intellectual property rights of others and expects the same from its users. If you believe that your copyright or other intellectual property rights have been infringed by content available through SaaS Savvy, please follow the steps below.

How to Submit a Claim:
To notify SaaS Savvy of alleged copyright infringement, please send an email to [email protected] with the subject line “Copyright Infringement” and include the following details:

A description of the copyrighted work you believe has been infringed.
A description of where the allegedly infringing material is located on our platform (e.g., URL or specific content name).
Your name, address, telephone number, and email address.
A statement affirming that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement under penalty of perjury that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
Your physical or electronic signature.

Misrepresentation and Accountability

Please note that under applicable law, you may be held liable for damages, including legal fees, if you knowingly make a false claim of copyright infringement. SaaS Savvy reserves the right to pursue legal remedies in such cases.

Community and Behavioral Guidelines

Guidelines

You agree not to use the course, live cohort sessions, community, or the website for anything illegal, shady, or outright prohibited under these Terms. Let’s keep it simple: don’t use the Course, Website, or anything related to SaaS Savvy in a way that could harm the Course, Website, Services, or the overall SaaS Savvy business and customers.

Specifically, you agree NOT to:

Harass, abuse, or threaten anyone, or violate anyone’s legal rights.
Violate any intellectual property rights belonging to SaaS Savvy or a third party.
Upload, share, or spread any viruses, malware, or sketchy software that could harm someone else’s property.
Engage in fraud or any dishonest behavior.
Participate in or create any illegal gambling schemes, pyramid schemes, or anything similar.
Publish or share anything obscene, defamatory, or otherwise harmful to someone’s reputation.
Post or distribute content that incites violence, hate, or discrimination of any kind.
Collect personal information about others without their consent or in a way that violates privacy laws.

Violations of Community Rules

SaaS Savvy fosters a respectful and supportive community. If you violate these Terms, including the Community & Behavioral Guidelines, SaaS Savvy reserves the right to:

Remove your content, comments, or posts.
Suspend or revoke your access to the course, community, or other services without a refund.
Take any additional action necessary to maintain the integrity of the community.

Service Accuracy and Availability

SaaS Savvy strives to provide accurate, up-to-date, and high-quality content and services. However, we cannot guarantee that the information, materials, or features available through the Course or Website are always accurate, complete, or error-free.

Disclaimer for Inaccuracies

Occasionally, the Course or Website may contain typographical errors, outdated information, or inaccuracies in descriptions, pricing, availability, or content.
SaaS Savvy does not warrant that these errors will be corrected immediately or that the Course or Website will be free from omissions or inaccuracies at all times.

Right to Update or Correct Errors

SaaS Savvy reserves the right to update, correct, or improve the Course, Website, or Services without prior notice, including but not limited to changes in content, pricing, or features.
Such updates may occur at any time, and SaaS Savvy is not obligated to notify users of these changes unless required by law.

By using the Course or Website, you acknowledge and agree that it is your responsibility to ensure the suitability and relevance of the information provided. Spot errors? Email [email protected].

User Accounts

To access certain features of the Course or Website, you may be required to create an account. By creating an account, you agree to the following terms:

Requirements for Creating Accounts

You must be at least 18 years old to create an account with SaaS Savvy.
The information you provide during account creation must be accurate, complete, and up to date. This includes, but is not limited to, your name, email address, and payment details.
You agree not to impersonate another person, use a name or email address that you do not have the right to use, or create an account for fraudulent or misleading purposes.

Responsibilities for Account Security and Accuracy

You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for any activities that occur under your account.
If you suspect unauthorized use of your account or a breach of security, you must notify SaaS Savvy immediately at [email protected].
SaaS Savvy will not be liable for any loss or damage resulting from your failure to protect your account credentials or for unauthorized access to your account.

Right to Terminate Accounts for Violations

SaaS Savvy reserves the right to suspend or terminate your account at its sole discretion if:

You violate these Terms, including the Community & Behavioral Guidelines.
You provide false, incomplete, or misleading information during account creation or use.
Your account is used for illegal or unauthorized purposes.

In the event of account termination, you will lose access to the Course, Website, and any associated materials. Depending on the circumstances of the termination, refunds will not be granted.

Communications and Data Handling

SaaS Savvy uses various methods to communicate with you regarding your account, purchases, and access to the Course and Services. By using SaaS Savvy, you agree to receive communications from us as outlined below:

Methods of Communication

Email

Primary communication for transactional messages, such as payment confirmations, access details, and updates about your Course.
Non-transactional communications, such as newsletters, promotional offers, and community announcements, will only be sent if you have opted in to receive them.

Contact Forms

You can use contact forms on our website to submit inquiries, feedback, or support requests.

Support Emails

For general inquiries or support, you can email [email protected]
For privacy-related requests, such as data deletion or opt-out requests, please email [email protected]

Information About Transactional Messages and Updates

Transactional Messages

These include essential updates related to your account or purchase, such as payment confirmations, access details, or changes to Terms and Conditions. These messages are mandatory and cannot be opted out of.

Service Updates

SaaS Savvy may send service-related bulletins, such as notifications of new features, security updates, or system outages.

Marketing Communications

Marketing emails, including newsletters or promotional offers, are optional and require explicit consent. You can opt out at any time.

Data Deletion and Opt-Out

Opting Out of Communications

You may opt out of non-transactional communications, such as newsletters or marketing emails, by clicking the “Unsubscribe” link in the email or contacting us at [email protected]
Opting out of marketing communications will not affect your ability to receive transactional messages or service updates.

Data Deletion Requests

You have the right to request the deletion of your personal data. This may include account information, purchase history, and other personal details stored by SaaS Savvy.
To submit a data deletion request, please contact us at [email protected]
Please note that certain data may need to be retained for legal or administrative purposes, such as tax records or proof of transactions.

Disclaimers, Liability, and Third-Party Tools

Disclaimer & Liability

SaaS Savvy provides courses, programs, and services for educational purposes only. While we aim to deliver high-quality content and resources, we do not guarantee specific results or outcomes from participation in our courses or use of our services.

Educational Purpose Disclaimer

The content, tools, and resources provided in SaaS Savvy courses are intended to enhance your understanding of the topics covered. However, success depends on various factors, including your effort and application, and no guarantees are made regarding individual results.

Limitation of Liability

SaaS Savvy’s liability is strictly limited to the fees paid for the course or cohort program.
SaaS Savvy is not liable for any indirect, incidental, or consequential damages arising from your use of the Course, Website, or Services, including but not limited to:

Loss of income or profits.
Loss of data.
Business interruption or downtime.
Personal dissatisfaction with the course or services.

No Warranties

The Course and Services are provided “as is” and “as available.” SaaS Savvy makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of the content provided.

SaaS Savvy integrates third-party tools and services to enhance your learning experience and manage operations effectively. By using our services, you agree to the terms and policies of these third-party tools.

Third-Party Tools

For a full description of third-party tools and subprocessors, please see our Privacy Policy.

Tools We Use

Kajabi: For hosting the course content, community platform, and email communications.
Stripe: For secure payment processing.
Zoom: For live cohort sessions and virtual interactions.
Google Analytics: For tracking website usage and improving the user experience.

Third-Party Terms

Each tool operates under its own terms of use and privacy policies. We encourage you to review these policies for a better understanding of how your data may be used.
SaaS Savvy is not responsible for any issues, inaccuracies, or disruptions caused by third-party tools or services.

Legal Provisions

Changes to the Terms

SaaS Savvy reserves the right to modify or replace these Terms at any time at its sole discretion.

Notification of Changes:

If changes are material (e.g., significantly alter your rights or obligations), SaaS Savvy will provide notice by email or through a prominent announcement on the Website.
Non-material changes may be made without prior notification.

Effective Date of Changes:

Changes will take effect immediately upon posting unless otherwise specified. By continuing to use the Course or Services after changes take effect, you agree to be bound by the updated Terms.

If you do not agree to the revised Terms, you must discontinue using the Course and Services.

Exclusions

Some jurisdictions may not allow specific limitations or exclusions of liability outlined in these Terms. If you reside in such a jurisdiction, those limitations or exclusions may not apply to you. However, all other Terms remain enforceable.

Examples of Exclusions:

Limitations of liability for incidental or consequential damages may not apply in certain jurisdictions.
Certain disclaimers of implied warranties may be restricted by local law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or the use of SaaS Savvy’s Courses and Services shall be resolved exclusively in the courts located in [Berlin, Germany].

If any provision of these Terms is found to be unenforceable or invalid under applicable law, the remaining provisions will continue to be fully enforceable.

Contact Me

For any questions regarding these Terms of Use, please get in touch with me.

SaaS Savvy
Owner: Alice Egan

Address:
Muehsamstrasse 73
Berlin, 10249
Germany

Last updated: Dec 2, 2024