Testimonials 

"I'm able to better guide & educate my customers in parallel to achieving my sales targets & growing my career."  

As a Financial Services AE at Salesforce, conversations can quickly pivot from pricing to market trends, to new products and features, and back to technical requirements in an instant. The SaaS Savvy course has prepared me for all of these quick turns and new conversations!

I've gained the confidence and knowledge to lead discussions on things I couldn't before like APIs, cloud services, and other SaaS capabilities. In my job, mastering these subjects isn't optional; it's critical for being able to talk about growth, ROI, and the business value of technology across my clients' businesses. With my new & improved ability to talk tech after this course, I'm able to better guide & educate my customers in parallel to achieving my sales targets & growing my career."

Alyssa Wiseman
Financial Services AE at Salesforce

"SaaS Savvy sharpened my understanding of SaaS & cloud - I'm a more effective Presales leader for it."

What makes this the most impactful tech course I've taken is how it builds foundations and then expands on more complex technical topics, all curated for customer-facing professionals.

Other courses I've taken have trended too technical or too high-level, and this course hits the sweet spot of modern day business & technology that can immediately be applied to navigate and close deals.

I've benefited from Alice's no-fluff, gap-filling courses since her days training Zendesk teams, and the course will truly help any SaaS professional be the best business advisor they can be!

Chelsea Chambers
Presales Manager at Zendesk

"It taught technical topics from a business perspective, which is what I need for my job."  

I'm a logistics managers at an ecommerce startup, and this year one of my main responsibilities was to select and implement a new logistics software to power our entire operations. I didn't know a ton about software, and found myself lost in conversations with IT. But luckily I came across SaaS Savvy and it supported me the whole way through a successful implementation! 

What made the course the most helpful one I've taken in my career is that it taught technical topics from a business perspective, which is the level of understanding I really need for my job. The structure fills in gaps on foundational tech topics like computer science before going onto more complex topics like cloud computing.

I can confidently say I learned way more than just enough to be dangerous ;-) I highly recommend the SaaS Savvy course.

Laura Barquin
Logistics Manager at Velites e-commerce

“If you need help learning to navigate the world of tech, go to Alice.”

I got to work directly with Alice for almost 5 years at Zendesk. She excelled at translating complex technical solutions to a simple language that all could understand. It is no surprise to me that she has started her own business doing all of this. If you need help learning how to navigate the world of tech, go to Alice. She will get you there.

Jakub Glodek, Head of Presales at BrightData

"Alice's take was the best explanation I had ever seen."

Alice created a high value internal training that demystifies the complexities of Zendesk's messaging products. When the engineering team saw it we added it to our own onboarding path. Acquisitions normally produce a period of complexity in the product, and when Zendesk acquired Smooch this was no exception, but Alice's take on it was the best explanation I had ever seen.

Andrew Lavers, Co-Founder of Smooch.io (acquired by Zendesk)

“I’m able to have smarter conversations with customers already. ”

So many tech courses aimed at account executives like me shy away from anything technical and focus on the high-level marketing points and soft skills I already have! SaaS Savvy has helped me better understand the business of APIs through an improved high level understanding of the technical side, and I’m able to have smarter conversations with customers already. The module on cloud computing was particularly helpful in explaining infrastructure, platform, and software as a service in a way I’ve never come across before that is tailored to what sales people need to know. I cannot recommend the course enough for SaaS salespeople.

Shane O'Connor, Account Executive at Tyk

“I would recommend Saas Savvy to every customer-facing tech professional out there.”

I would recommend SaaS Savvy to every customer-facing tech professional out there. After years of working as a Customer Success Manager, I wanted to deepen my technical knowledge, specifically across APIs, cloud services, and data warehouses in order to be able to bring additional expertise to my client engagements. The SaaS Savvy course was a game-changer for me. The clear terminology and digestible walkthroughs in the course gave me a much deeper context and understanding of the meaning behind the terms that I had been hearing for years and up-leveled my ability to hold technical conversations with customers. I highly recommend this course to anyone looking to pivot into the tech industry or take their tech career to the next level.

Andrea Rodriguez, Customer Success at Twilio (Segment)

“It not only makes technical jargon tangible, but it also presents technical concepts from a business lens.”

I’ve worked in SaaS customer success and implementation for years, and it was always a struggle to find resources to boost my technical acumen that were neither too high level nor way too in-depth for non-developers - until I found the SaaS Savvy course. It is tailored to the needs of people like me, who work at the intersection of business and technology, and need to confidently interface with both customers and technical resources as a trusted business advisor and functional product expert. The course not only makes technical jargon tangible, but it also presents technical concepts from a business lens. I am better able to dive into customization options, contextualize my consultations with the knowledge of how SaaS works, and even make basic API calls. This course has been a total game changer, and I cannot recommend the course to professionals in the success and professional services world enough!

Caroline Chen, Professional Services at Ironclad